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Hp sleep and charge2/18/2023 ![]() The user has the same dock at home (also up-to-date on firmware) and there happens the same issue with the same type USB hub. When that USB device is directly connected to the laptop it works perfectly. To the dock we've connected an USB 3.0 hub ( link) and sometimes Windows gives a pop-up that the USB device is not recognized when an USB device is connected to the hub. ![]() The dock has up-to-date firmware through the HP Firmware Installer and the laptop has also the most recent drivers (according to HP Support Assistant). ![]() The screen is black when this happens but the Numlock LED on the keyboard is on. It looks like some sort of semi-sleep mode but the laptop is on and so is the dock. The user needs to open the lid and manually press the powerbutton of the laptop to get it going again. Sometimes when the user has been away from his desk for more than one hour the laptop is on but doesn't react to any keystrokes, mouse clicks / movements when connected to the dock. ![]() ![]() It works great but there are a few issues. Since a few weeks I have an HP Thunderbolt Dock G2 230w w/combo cable with an HP Zbook 17 G5 setup for a user. ![]()
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